Last updated: January 4, 2026

Company Name: Ji'an Ting'er E-commerce Co., Ltd.

Address: Room 304C4, 3rd Floor, Building 4, Internet of Things Innovation Park, No. 238, North Side of Shenzhen Avenue, Jinggangshan Economic and Technological Development Zone, Ji'an City, Jiangxi Province

Email: service@mail.hubzerno.com

Phone: 19272715241

Legal Representative: Mirshat Nijat

Unified Social Credit Code: 91360805MA3AN7073Y

Thank you for choosing hubzerno.com! We are committed to providing warranty services that comply with local regulations.

I. Warranty Period

All products are covered by a standard 12-month warranty from the date of receipt.

II. Warranty Coverage

Manufacturing defects: Hardware failure, material quality issues, etc.

Performance failure: The product fails to perform the core functions specified in the manual.

Accessory compatibility: Compatibility issues with original accessories under normal use.

III. Warranty Exclusions

Manual damage: Dropping, water damage, unauthorized disassembly, or unofficial modifications.

Consumables: Natural wear and tear of included accessories such as batteries and earphone cases.

Abnormal use: Failure to operate according to the manual or use of incompatible third-party accessories.

Accidental or environmental factors: Lightning strikes, unstable voltage, foreign objects, etc.

IV. Warranty Procedure

Contact Customer Service: Email customer service@mail.hubzerno.com with your order number and problem description. Problem Confirmation: Video/photos of the problem and proof of purchase are required.

Solution: Repair, replacement, or refund will be provided, depending on the situation.

V. Notes

Warranty claims require a valid proof of purchase (order screenshot or invoice).

Products sent for repair must be prepaid by the user and shipped to the after-sales center. Return shipping will be borne by us after repair.

This policy does not affect your statutory rights under applicable law.

Thank you for shopping at hubzerno.com! We're always happy to answer any questions, concerns, or feedback you may have. Here are some ways to contact us:
You can contact the hubzerno.com customer service team via the following methods:

Phone:19272715241

Email: service@mail.hubzerno.com